977 app Privacy Policy

977 app is an online gaming and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") applies to the 977 app website, mobile application, and all our services. When you create an account, log in, or use any of our services, you are considered to have agreed to the terms of this Policy.

Our Terms and Conditions and this Privacy Policy should be read together, as these two documents form the overall framework for use of the service. If there is any conflict between the two documents on a privacy matter, this Policy will take precedence.

This Policy applies only to individuals aged 21 (twenty-one) or older. Anyone under the age of 21 should not provide their information to our platform, and we reserve the right to close any such account as soon as we become aware of it.

Information we collect when you create an account:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred language and currency

During the account verification (KYC) process, we may collect government-issued identity information such as a national ID number, or a copy of a passport or driving licence. This information is used solely to confirm identity and is never sold or transferred to any third party.

During deposit and withdrawal processes, we store the transaction amount, date, and payment method details. 977 app currently processes transactions via bKash, Nagad, Rocket, and Upay. We never store your mobile wallet PIN or password.

The following information may be collected automatically when you use the platform:

• IP address and device information
• Browser type and operating system
• Time spent on the platform and pages visited
• Cookies and session data (see Section 7 for details)

Your gaming history, bet amounts, win/loss records, and bonus usage are stored in our system. This information is used to improve service quality and to support responsible gaming.

The primary use of collected information is to provide services to you properly. This includes account management, processing deposits and withdrawals, awarding bonuses, and managing gaming activity.

We analyse information to ensure the security of your account and to detect any suspicious activity. If unusual transactions or login attempts are noticed on your account, we will notify you.

977 app provides support 24 hours a day, 7 days a week via live chat and email, in both Bengali and English. When you contact us, a record of that conversation may be kept to improve service quality.

As part of our Responsible Gaming programme, we monitor your gaming behaviour. If it appears that a user needs support, we may take the necessary steps — this is part of our commitment to our users.

By analysing overall usage patterns, we improve the platform's functionality, design, and game selection. This analysis is typically conducted in aggregated form, where individual identities are kept anonymous.

977 app does not sell your personal information to any third party. However, information may be shared in the limited circumstances described below.

To complete transactions, we share the necessary information with payment providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification and is governed by each payment provider's own privacy policy.

We work with various technology partners for game operation and platform maintenance. These partners process information only in accordance with our instructions and may not use it for their own purposes.

We may be legally required to provide information on the basis of a court order or a lawful request from an authority. In such circumstances, we will make every effort to notify you where possible, unless prohibited by law.

Information is retained for as long as your account is active and for as long as necessary to meet applicable legal and business requirements after closure. Financial transaction records are generally kept for an extended period as they are needed for audits and dispute resolution.

977 app takes the following measures to keep your information secure:

• SSL encryption — all data transfers are encrypted
• Password hashing — passwords are never stored in plain text
• Two-factor authentication (OTP) — additional verification for sensitive actions
• Regular security audits and vulnerability testing
• Restricted data access — only authorised staff can view information on a need-to-know basis

If a data security breach occurs for any reason, 977 app will notify affected users as quickly as possible and take all necessary steps to minimise the damage. While we apply all available technical security measures, no system is completely free of risk — so you are also advised to keep your account credentials safe.

You may request a copy of your personal information held by us at any time. After verifying the request, we generally provide the information within 30 working days.

If any information in your account is incorrect or incomplete, please inform our support team. We will correct that information as quickly as possible.

If you wish to stop using 977 app's services, please contact our support team to close your account. Even after account closure, some information may be retained for a specified period due to legal obligations.

If you do not wish to receive our promotional emails or messages, click the unsubscribe link at the bottom of any message or notify our support team directly. However, important service-related messages (such as transaction confirmations and security alerts) cannot be turned off.

Cookies are small text files stored on your device. 977 app uses cookies for the following reasons:

• To maintain login sessions and keep your account secure
• To remember your language and preference settings
• To analyse platform usage statistics
• To display relevant promotional information

You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

977 app strictly does not provide services to anyone under the age of 21. We do not intentionally collect or process any personal information from minors. If we receive evidence that a minor has registered, that account will be closed immediately and the collected information will be deleted.

977 app may update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the platform or inform you via your registered email. The policy's last updated date will always be shown at the top of the page.

If you continue to use the platform after a revised policy is published, you will be considered to have agreed to the new policy. If you do not agree with the changes, the option to close your account remains open at all times.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. For general questions, you may also visit our Frequently Asked Questions (FAQ) page — it contains answers to common privacy-related questions.

Email: [email protected]

Live Chat: Available 24/7 — support in Bengali and English