FAQ
977 app FAQ — Security, Bonuses and Deposits
Here you will find detailed answers to the questions that come up most often when using 977 app — from account security to depositing via bKash or Nagad, welcome bonus conditions, identity verification and contacting support. 977 Login before logging in or if you have any questions about the 977 app, read the Q&A below.
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Stay Safe
Keeping your account secure while playing online is the top priority. Read the security questions below carefully if you are a 977 app user.
No, never. Your OTP (One-Time Password) and your bKash or Nagad PIN are completely personal — do not share them with anyone, including family or friends. No 977 app representative will ever ask for your OTP or PIN over the phone or in a chat. If anyone asks for this information, they are a fraudster.
If you think someone has accessed your account without permission or you see unfamiliar transactions, change your password immediately and contact 977 app's 24/7 live chat or email. Reporting quickly helps prevent further damage. You can find more guidance on the responsible gaming page.
Yes. 977 app uses SSL encryption, which means your login details, payment data and personal information travel through secure channels. When you see "https" and a padlock icon in your browser's address bar, the connection is secure.
Your password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers and special characters. Avoid easily guessable information such as your date of birth or phone number. Do not reuse the same password on other sites — use your 977 app account password only here.
Fraudsters sometimes create fake sites that look like 977 app. Always verify the URL — be cautious if the domain has extra characters, hyphens or misspellings. Do not log in through any unfamiliar link outside the official site, and avoid clicking on "offer" links from social media or unknown sources.
Support Questions
977 app's support team is ready to help with any issue. Below are the most frequently asked questions about support.
Yes, 977 app support is active 24 hours a day, 7 days a week. Whether it is midnight during a BPL or T20 match, or any other time of day, help is available. You can reach the team through both live chat and email.
977 app offers two support channels: live chat directly on the site, and email. Live chat tends to get a faster response. For complex matters or when you need to send documents, email is more convenient.
Before messaging support, have your registered username or email, a description of the issue, the date and time the problem occurred, and the transaction reference number if available. This helps the support team assist you faster without having to ask repeatedly.
977 app's support team assists in both Bengali and English. Bengali-speaking users are welcome to write in Bengali — the support team members are able to reply in Bengali.
Welcome Bonus
Many questions come in about the 977 app welcome bonus. Find detailed answers below on wagering, expiry and eligibility.
No. The 977 app welcome bonus is given to each player only once — at the time of the first deposit. Creating multiple accounts to claim the bonus again is against the rules and may result in account cancellation. For full details on bonus terms, see the terms and conditions page.
Slot games are generally the most effective for meeting wagering requirements. However, some games or game categories (such as certain live casino tables or sports bets) may contribute less or nothing towards wagering. Check the support team or the terms and conditions for the exact list.
Yes, 977 app bonuses have an expiry period. If the wagering requirement is not met within the set time, the bonus may be cancelled. The exact expiry details are in the terms and conditions — it is worth reading them before claiming a bonus.
The 977 app welcome bonus is a 100% bonus on the first deposit, up to ৳5,000. The wagering requirement is 10 times the bonus amount. Example: deposit ৳1,000, receive ৳1,000 bonus, giving a balance of ৳2,000. To withdraw the bonus, you need to place bets totalling ৳1,000 × 10 = ৳10,000. Keep in mind that the bonus is not direct cash.
Bonus funds cannot be withdrawn directly. Winnings earned from the bonus become withdrawable only after the 10x wagering requirement has been met. This is standard practice and all online casino bonuses carry this type of condition — so keep the terms in mind before deciding.
Identity Verification (KYC)
Many users have questions about the account verification or KYC process. Find out here why 977 app requires it and how your information is stored.
Yes, KYC (Know Your Customer) verification is mandatory. It prevents fraud, identity theft and illegal transactions. It also confirms that you are aged 21 or above (for 21+ age requirement), and that withdrawal funds go to the correct person. Once verification is completed on 977 app, you do not need to do it again.
Generally, a National ID (NID), passport or driving licence is accepted. If additional verification is needed, a utility bill or bank statement may be requested as proof of address. Documents must be clear and legible — blurry or torn images are not accepted.
977 app stores your KYC documents on secure encrypted servers. This information is not shared with third parties; only authorised staff can view it during the verification process. For more details, read the privacy policy page.
Yes, this is very important. The name you registered with on 977 app must exactly match the name on your bKash, Nagad, Rocket or Upay wallet. If the names do not match, your withdrawal may be blocked and the verification process becomes complicated.
Deposit Questions
Find answers here to the questions that come up when depositing via bKash, Nagad, Rocket or Upay.
977 app does not impose any additional charges on deposits. However, your mobile wallet provider (bKash, Nagad, Rocket or Upay) may deduct a small transaction fee according to their own policy — check the relevant wallet's terms and conditions for details.
Log in to 977 app, go to the deposit page and select Nagad as the payment method. Send the amount from your Nagad app to the number shown, and confirm the transaction reference number. The minimum deposit amount is ৳300. Your balance should update within a few minutes.
When a deposit is made correctly via bKash, the balance is usually added to your 977 app account within a few minutes. The minimum deposit amount is ৳300. After the transaction is completed, you will receive a confirmation SMS from bKash — keep that reference number.
First, wait 5–10 minutes, as there can sometimes be a short delay. If the balance still has not appeared, contact 977 app's live chat support and provide your bKash or Nagad transaction ID. The support team will look into it promptly.
Yes. 977 app also supports deposits via Rocket (Dutch-Bangla Bank's mobile wallet) and Upay. The process is the same — select your preferred wallet from the deposit page and follow the instructions. The minimum deposit amount is ৳300 for each method.
Join 977 app now
Slots, live casino, cricket betting — all in one place. For players aged 21 and above.
Go to 977 Login pageMore questions? Talk to us directly
The support team is always here for you
If you did not find the answer to your question in the FAQ above, do not worry. 977 app's support team is available 24 hours a day, 7 days a week in Bengali and English. Whether it is midnight during a BPL match or early in the morning — do not hesitate to reach out.
Live Chat
Chat directly on the site — usually the fastest response. Use live chat for urgent issues.
Email Support
For KYC documents or complex matters, contact us by email: [email protected]
To learn more about 977 app, visit the about us page.